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Managed IT & Support

Your technology,
running smoothly.

Proactive monitoring, responsive helpdesk support, on-site visits, and security — so your team stays focused on the work, not the tech problems.

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Remote & on-site support
Target response <4 business hours
No long-term contracts
Starting from $750/month
Sample Client Dashboard
Network Uptime99%+
Open Tickets2
Avg. Response Time<4 hrs
Last On-Site VisitThis month
Patch StatusCurrent
Devices Monitored100%
Security Coverage94%
What's Included

Everything covered.
Nothing left to chance.

Managed IT & Support means we're watching your environment so you don't have to. Here's what that looks like in practice.

🖥️

Remote Helpdesk

Your team submits a ticket or calls — we resolve it remotely. Most issues handled within hours, not days.

📍

On-Site Visits

When something needs hands on it, we come to you. Scheduled monthly visits on Professional plans, on-demand when critical.

👁️

Proactive Monitoring

We watch your network, servers, and devices in the background. Issues are often caught and fixed before you notice.

🔄

Patch Management

Software updates and security patches applied on schedule. No more outdated systems sitting vulnerable.

🛡️

Security Check-ins

Monthly security reviews to make sure nothing new has slipped through. Annual full audit on Professional plans.

📋

Quarterly Business Reviews

Every quarter we review your environment, discuss what's coming up, and make sure IT keeps pace with your business.

Who It's For

Built for businesses
without in-house IT.

Managed IT & Support works best for organizations that need reliable technology but aren't ready — or don't need — a full-time hire.

Businesses with 5–100 employees that need responsive IT without a full-time hire
Teams that lose productive time to recurring IT issues and want them handled proactively
Organizations that need on-site IT support across the Chicagoland area
Companies that want predictable monthly IT costs with no surprise invoices
How It Works

Up and running
in under a week.

01

Free IT Assessment

We review your environment at no cost — devices, network, software, and security posture. You get a clear picture of where things stand.

02

Onboarding & Setup

We deploy monitoring tools, document your environment, and configure everything. Most clients are fully onboarded within a week.

03

Ongoing Support Begins

Your team gets a direct line for helpdesk requests. We monitor proactively from day one.

04

Regular Check-ins

Monthly on-site visits on Professional plans and quarterly business reviews keep everything running and visible.

Pricing

Predictable costs.
No surprises.

Monthly retainers scoped after a free consultation. No long-term contracts on Starter or Professional plans.

Starter
$750
/ month
For small teams that need reliable remote support and baseline monitoring.
  • Remote helpdesk support
  • Basic network monitoring
  • Monthly security check-in
  • Vendor & purchase advising
  • Target response within 4 business hours
  • Quarterly business review
Get Started
Most Popular
Professional
$1,800
/ month
For growing organizations that need proactive coverage and regular on-site visits.
  • Everything in Starter
  • 2 on-site visits / month
  • Proactive network monitoring
  • Security audit (annual)
  • Patch management
  • Priority response handling
  • vCIO advisory (2hr/mo)
Get Started
Enterprise
Custom
scoped per engagement
For larger organizations with complex environments and specific SLA requirements.
  • Everything in Professional
  • Flexible on-site scheduling
  • Dedicated point of contact
  • Formal SLA agreements available
  • Compliance support (SOC, HIPAA)
  • Nationwide travel available
  • Custom response commitments
Request a Quote

All plans include a free initial consultation. Pricing is a starting point — scoped to your environment after we talk.

Common Questions

What people ask
before getting started.

Do I need to sign a long-term contract?
No contracts required for Starter or Professional plans. We earn your business every month. Enterprise engagements may include formal SLA agreements if that's what works best for your organization.
How quickly can you respond to issues?
We target a response within 4 business hours on all plans. In practice, most remote issues are addressed much faster. Priority response is available on Professional and Enterprise plans.
Do you offer on-site support in my area?
We serve the greater Chicago metro area including Cook, DuPage, Lake, Will, and Kane counties. For situations outside that area, we offer remote support and can travel nationally when on-site presence is required.
What size businesses do you work with?
We work best with businesses of 5–100 employees that need reliable IT support but aren't ready to hire a full-time IT person. We also work with larger organizations and have experience in municipal and government environments.
How do I get started?
Book a free consultation — no cost, no commitment. We'll learn about your environment, identify the most pressing issues, and recommend a plan that fits. If it's a good fit, we can typically have you onboarded within a week.

Ready to stop worrying about IT?

Start with a free consultation. We'll assess your environment and tell you exactly what we'd do — no pressure, no commitment.

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