Your website breaks at 3am and nobody calls you

Here's how it usually goes. A plugin updates itself at 3am and the contact form quietly stops sending. Or the padlock in the address bar expires and Chrome puts a red warning screen in front of everybody who searches your name. Or the site is just gone, because the host emailed a card-expired notice to an address you stopped checking in 2019.

You don't find out from an alert. You find out six weeks later when you tell somebody the phone's been slow lately, and you blame the season, and you never once think about the website you paid for in March and haven't opened since.

The jobs don't announce themselves on the way out. From the driver's seat of your truck, nothing looks broken at all.

No mystery to it. Here's the list.

• We host it — the server, the renewals, the padlock in the address bar. You never log into a control panel and you never get a bill from a company you've never heard of.
• The platform and the plugins get updated on a schedule, by us, instead of firing themselves off at 3am and taking your form down with them.
• Every day a full copy of the site goes off-site. That's the whole point of a backup — the worst day you can have is losing yesterday.
• Known security holes get patched. You patch before somebody goes looking, or you find out the hard way.
• From Standard up, something watches the site around the clock and tells us the minute it stops answering. Essential doesn't include that watching, and I'd rather you know which one you're buying.
• On Priority, a call every month to go through what got updated, what got fixed, and what changed.

And when something does break, you're not filing a ticket into the dark. On Essential you email us. On Priority you're first in line, and four hours is the mark we hold ourselves to.

Three plans, three prices, all printed.

• Essential, $99 a month: hosting, platform and plugin updates, a daily off-site backup, security patching, and email support. This is where a one-page site belongs.
• Standard, $179 a month: all of that, plus something watching the site around the clock, speed tuning, and thirty minutes a month of edits you just send in.
• Priority, $279 a month: Standard, and then another hour of edits on top of the thirty minutes, a call every month, and the front of the line — four hours is the mark when you say it's urgent.

We'll talk you down before we talk you up. If your site is five pages that haven't changed since we built them, Essential is the honest answer and I'll say so. Pay for Priority when the site is what books the jobs and a dead afternoon costs you real money.

One bill, month to month. Thirty days' notice ends it — no fee, and nothing auto-renews behind your back. Rather pay the year up front? That runs about ten percent less.

A Care Plan will not bring you more calls. It doesn't put you on the map. It keeps the thing you already paid for from quietly falling apart. Two different jobs, two different bills, and anybody telling you that hosting and backups grow a business is selling you something.

It's required with the $699 one-page site, and that sits right next to the price so you see it before you pay, not on the invoice. That page gets built off a curated set of layouts instead of from scratch, which is how it ships in five days at that number — and it stays fast, current and backed up because somebody's on it every month. Cheap to buy and watched after. I'd rather sell it that way than let it rot in eighteen months, which is what happens to a cheap site nobody touches.